FAQ
Frequently Asked Questions
Payments
Once your booking process is complete:
- 50% down payment of the total hiring amount is required to confirm your booking.
- A 4.5% surcharge fee applies to card payments.
- A receipt will be sent directly to your email address after payment confirmation.
- When is the remaining balance due?
The remaining 50% balance is payable before vehicle collection or upon arrival, unless otherwise agreed by management.
Currency
All payments and fees are processed in New Zealand Dollars (NZD).
Payment Options
At Lotouli Rentals, we offer flexible and secure payment methods to make your booking process simple and convenient.
Deposit & Booking Confirmation
To secure your rental vehicle, we recommend a 50% down payment at the time of booking.
This guarantees your reservation and locks in your selected vehicle for your arrival.
Balance Payment on Arrival
The remaining 50% balance can be paid upon arrival when you collect your vehicle in Niue.
We accept:
- Cash (NZD or agreed currency)
- Card payments (subject to availability on arrival)
Online Card Payments
We accept all major international cards for secure online booking payments, including:
- International Credit Cards
- Visa Debit Cards
- American Express (Amex)
All card payments are processed securely to ensure a smooth and safe booking experience.
Card Payments on Arrival
Customers can also make physical payments upon arrival using a debit card when collecting their vehicle.
This provides added flexibility for travellers who prefer to complete payment in person.
Bank Transfer (Bank-to-Bank)
Customers can also choose to pay via direct bank transfer.
- Bank details will be provided by our admin team upon request or booking confirmation
- Please include your full name and booking reference as payment reference
- Proof of payment is required to confirm your reservation
Cash Payments
Cash payments are also accepted for both deposit and balance payments for added flexibility.
Claims & Accident
Customer Service
Niue Driver Licence & Road Safety
Please note that these FAQs are intended as general information and may be subject to specific terms and conditions. For more detailed information, feel free to contact our customer support team.